Spark365 Support
For Business Central 

We're with you every step of the way, supporting your
small business accounting software Business Central
as your company grows. 

Our Commitment to Your Small Business

Once your small business accounting software is setup, you'll start benefiting from all the incredible functionality that Business Central offers.  Spark365 is here as your partner to provide support as you continue using and optimizing the software for your own business. We offer two affordable plans for small businesses, based on the level of support you’d like.

We are by your side to make sure Business Central keeps amazing you - as you get to know the software, your requirements change, your business processes evolve, your users increase their effectiveness, and you expand the possibilities for exciting insights on your business performance.

Unlimited Support

We're always with you. Our support plans means you can reach out to us with unlimited inquiries to our Spark365 team. Reach us through our customer portal, or by e-mail, live chat or phone.

Customer Engagement Hub

Our user-friendly customer engagement hub makes it simple to get support 24/7! You can login anytime to manage your supports requests, check your status, and view support history. Feel assured that you are in good hands and you have visibility and control of your account throughout the support process. 

Knowledge Database and Training Center

Our support plans give you unlimited access to our rich knowledge database that provides resources for small businesses. Our training center library includes original video tutorials, Microsoft resources and hand-picked articles about Business Central and how it can enhance your small business accounting, operations and management. 

Gold plans get a 90 minutes of live training each month with our Business Central experts, for customers who want to dive even deeper with specific needs. This is a steal for its unparalleled value and for the returns it will bring for your small business. 

Affordable, Predictable Plans 

ERP has traditionally been an expensive service, but Spark365 wants to make both implementation and support more accessible for small businesses. The technology has arrived, so now we bring you the service you can afford, with your needs in mind. 

Spark365 support plans are a monthly affordable fee with no contracts, making budgeting easy and predictable for your small business.  This lets you grow and save, while getting the support you need for your technology. 

Exclusive Reports, Delivered to You

Technology changes fast, but we know you're busy. You focus on your business and we'll keep you abreast of functionality that save you time and boost performance.

As part of our support plans, Spark365 will send you an exclusive report each quarter with resources, blogs and video links for enhancing your accounting and operations, and optimizing Business Central for your small business.

Spark365 Support Plans for Your Small Business Accounting Software

Silver Plan

Ensure your system works just the way you need it to with unlimited support inquiries and access to our training library


  • Unlimited Support Inquiries
  • Guaranteed Response Time: 4 hours
  • 2 Authorized Users
  • Unlimited Access to Knowledge Database
  • Unlimited Access to Video Tutorials

Gold Plan

Spark365's premier support plan with even faster response time and customized live trainings with our BC experts


  • Unlimited Support Inquiries
  • Guaranteed Response Time: 2 hours
  • 2 Authorized Users
  • Unlimited Access to Knowledge Database
  • Unlimited Access to Video Tutorials
  • 90-Minuted Live Training Each Month

We are here for your unique support needs

If you are looking for more support, we offer additional services

  • 90-min Q&A live session with our expert and your authorized user for your particular business
  • Spark365 Webinars  
  • Tailored Live Training Workshops
  • Functional enhancement consultation and customization
  • 3rd Party Solution integration Support

Support Conditions

  • Spark365 support plans are available only to customers located in the 50 United States, including DC, who have purchased a Spark365 Kit and have an active Business Central license. 
  • Customers will select 2 authorized users for the selected plan. Spark365 will send you an email to register your authorized users upon initiating the support plan.  
  • Cancellation Policy: Spark365 support plans are a monthly subscription service. To cancel, provide a written notice 30 days prior to cancellation date. For annual plans, an initial 12-month commitment is required at the purchase of the support plan on Spark365’s online store. You may cancel your subscription at any point notifying us that you wish to discontinue your subscription(s). Prorated refunds are not available.  
  • See More...